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Vean Poland Sp. z o. o., registered at Długa 29, 31-147 Kraków, Poland, and listed in the National Court Register under KRS number 0000804879, with NIP: 6751714312 and REGON: 384466318 (hereinafter referred to as the "Provider"), extends this Service Agreement (hereinafter referred to as the "Agreement") to an unlimited number of individuals under the following terms and conditions:
1. Terms and General Provisions
1.1 Provider – A business entity offering services in tattooing, piercing, permanent makeup, and training.
1.2 Certificate – A digital or physical document entitling the User to receive services up to the specified value within its validity period.
1.3 Services – A range of offerings provided by the Provider under the conditions set in this Agreement, which are an integral part of this Agreement.
1.4 Public Offer – The Provider's proposal (published on their Website) to enter into this Agreement under specified conditions, addressed to an unlimited number of individuals.
1.5 Provider's Website – The official webpage located at https://vean-tattoo.pl, serving as the main source of information about the Provider and its services.
1.6 Acceptance – The User's full, unconditional, and irrevocable agreement to the terms of this Public Offer.
1.7 User – An individual aged 18 or older who has accepted the terms of this Public Offer and paid for the Services.
1.8 Parties – The Provider and the User.
2. Subject of the Offer
2.1 The Provider agrees to sell a Certificate to the User, and the User agrees to pay for the Provider's services and may use the Services within the Certificate's validity period under the terms specified in this Offer.
2.2 The Certificate entitles the User to receive Services at the Provider's studio up to the value indicated on the Certificate, based on the current price list.
3. Rights and Obligations of the Provider
3.1 The Provider has the right to refuse Services if the User violates the terms of this Offer or applicable laws.
3.2 The Provider is obligated to provide Services according to the price list and conditions posted on the Website at the time of Certificate use.
4. Purchasing the Certificate
4.1 The User selects a Certificate on the Provider's Website, places an order, and pays using the methods specified on the Website.
4.2 After payment, the Certificate is sent to the User via email or provided in physical form by special arrangement.
5. Using the Certificate and Restrictions
5.1 Validity Period – The Certificate is valid for 12 months from the date of purchase. After this period, unused funds are non-refundable.
5.2 Certificate Value – The maximum value of Services the User can receive. If the cost of selected Services exceeds the Certificate value, the User must pay the difference.
5.3 Transfer to Third Parties – The Certificate may be transferred to another person with the Provider's approval, if permitted by the Certificate terms.
5.4 Loss of Certificate – In case of loss of an electronic Certificate, the Provider may restore it upon verification of the User's identity.
6. Rights and Obligations of the User
6.1 The User has the right to demand proper fulfillment of the Provider's obligations under this Offer.
6.2 The User agrees to use the Certificate within its validity period and pay the difference if the cost of selected Services exceeds the Certificate value.
7. Certificate Cost and Payment
7.1 The Certificate's cost is listed on the Provider's Website. Payment is made using the methods specified on the Website. The final cost includes all applicable taxes and fees.
7.2 The User may request a refund within 14 days of purchase if the Certificate has not been partially or fully used. Refunds are processed according to applicable laws. To request a refund, the User must contact the Provider at veankontakt@gmail.com. Approved refunds will be issued in a convenient manner and timeframe for the User.
8. Liability of the Parties
8.1 The Parties are liable for non-performance or improper performance of obligations under this Agreement in accordance with applicable laws.
8.2 The Provider is not responsible for the User's failure to use the Certificate within its validity period.
8.3 The User is responsible for providing accurate information when purchasing the Certificate and safeguarding it.
8.4 The Provider's liability is strictly limited to direct damage caused during or due to the provision of Services. Indirect damages (e.g., lost income, travel costs) are excluded.
9. Force Majeure
9.1 The Parties are released from liability for non-fulfillment of obligations due to circumstances beyond their control, including war, natural disasters, and government actions.
10. Personal Data Processing
10.1 The User consents to the processing of personal data for purposes related to this Agreement, including compliance with tax and legal obligations.
10.2 The User confirms awareness of their rights under GDPR and applicable local data protection laws.
11. Offer Termination
11.1 This Offer is effective from its publication on the Website and remains in force until revoked by the Provider.
11.2 The Provider reserves the right to amend or withdraw the Offer at any time. Changes take effect upon publication on the Website unless stated otherwise.
12. Content Responsibility (Non-Ukraine)
12.1 Vean Poland Sp. z o. o. delegates full responsibility for website content, including copyright compliance, to Vean Ukraine LLC, as per their agreement dated April 11, 2021.
12.2 Claims related to intellectual property violations should be directed to Vean Ukraine LLC at veanbusinessgroup@gmail.com or their postal address in Ukraine.